Why Curiosity
causes more conversations
Live on August 19th
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Jeff Molander
Sales communication speaker & coach
Here's the truth nobody wants to tell you.
You've been told to add value in every voicemail, email, LinkedIn message.
You've been lied to.
You're being told "be empathetic" when reaching out. And to ask "are you interested?"
You've been lied to.
You hear it incessantly.
Your message must appear credible -- or prospects won't engage. Be be clear about what's in it for them, what you want; use a call to action.
You've been ill-advised. Customers have been conditioned to see these as ploys. Insincere cherades.
You've been told "not interested" means the customer isn't interested.
Not true. You're being misguided.
Reality: Conventional thinking isn't enough. Customers are conditioned to see your "valuable" message as insincere noise.
Exceptional outcomes demands exceptional skills. Reach beyond conventional practices.
Get good at opening -- and advancing -- conversations with customers. Really good.
Learn why provoking curiosity works -- and how to get started.
Sending helpful content to prospects is an effective conversation-starting tactic. Right?
Nope. In most cases it's not. Even when information is useful and relevant, offering -- without being asked to -- will cost you.
Instead, break the patterns customers are used to seeing. (see above!)
Helping customers feel an urge to request your knowledge will start more conversations.
Better conversations. Conistantly.
Because curiosity leverages human instinct.
"Give to get" makes sense. It sounds good. But is it the best? Does it work well enough?
Increasingly, no. Here's why: It's basic behavioral psychology.
Human beings value more what we ask for, less what is offered freely.
The more people offer it, the less we want it. It's human nature.
Consider: The more the man or woman you want... wants you... and shows you... the less you tend to want them.
They make deposits. Complement you. Offer words they believe you prefer to hear. But you become less interested.
Now flip it.
The less the person (you want) wants you... the more you want them.
It's a proven, everlasting concept which exceptional communicators know how to apply.
Help the customer want to be helped -- THEN help. They'll value your offer more... and want to talk more.
Because it was THEIR idea.
Jeff is a successful entrepreneur, having co-founded the Google Affiliate Network and global digital agency, Performics as VP, Sales & Marketing. He has served as adjunct professor of digital marketing at Loyola University and is a sales prospecting trainer to small business and corporate audiences across the globe.
He is addicted to understanding what makes people want to start conversations with strangers. When he's not working you'll find him hiking, fishing and with his family.

After taking part in the 3-part webinar series, I immediately stopped including links in cold emails and closed my much shorter emails with neutral tone (no call to action) as suggested. Response skyrocketed with prospects asking for more information or calling me directly. There is something to people being more invested when they ask for more information instead of you just giving it to them upfront.

Using my new methodology I even took a meeting request the next week. Most importantly, I'm receiving meaningful responses from decision-makers more often and my messages are being opened more than once (ranging from 2-29 times).

I sent two emails this morning---to two prospects who went radio silent on me. BOTH wrote back in about 20 minutes. I mentioned this tactic to my partner. He sent a message to another prospect. Struck gold. 20 minutes later he had a response too.

You continuously present the type of hard questions that any professional should be asking him/herself on a regular basis. It's difficult ... unpleasant and makes us think about things we'd rather gloss over. But we only get better by addressing mistakes and learning from them. I appreciate voices like his and yours that stimulate hard thinking and, by extension, growth.
Discover a new way to structure messages to stand out & provoke conversations.
The more you say the less interesting you become. The more you talk about yourself the less people want to listen.
These are scientific facts. But do you know how to leverage them?
Copyright -- Communications Edge Inc.