Targeted turn-around

Jeff Molander

Sales communications coach & CEO, Communications Edge Inc.

Trainer to brands like:

It’s obvious. So obvious. But are you doing it?

Is your Targeted (one-to-many) email different? 

Is it provocative?​ Does it spark curiosity?

Is your first touch email …

  • four to six (max) sentences?
  • focused only on customers? (not referencing yourself, customers or benefits)
  • avoiding asking for a meeting?
  • without links or PDF attachments?

Is your first message structured… copywritten… to earn permission for a discussion?  

3 reasons prospects don't reply

Here’s what we’re learning from our students (collectively) lately.

Cold emails fail to earn replies because they:

  1. Have subject lines that telegraph what’s inside.​ (never get opened)
  2. Contain messages focused on the seller. (often pretending to be personalized to prospects)
  3. Ask for a meeting + share a Web link or PDF. (distracting customers from replying)

In 95% of cases where Academy students report lack of replies we see this trend: 

Buyers aren’t responding because the goal is focused on earning a meeting. Everything (bad) flows from this flawed objective.

Instead, think in terms of provoking a short discussion … that MIGHT (if needed) lead to a meeting. 

Then, conduct the conversation (via email) in a way that creates an urge in good prospects … to ask you for the appointment. Poor prospects will fall away.

All because of how you structured words.

Write subject lines this way

Focus your subject lines on creating a tension. Yes, tension.

Tension creates curiosity.

The job of your subject line is to create curiosity about what’s inside the message. Nothing more.

Don’t focus on pain points. If you do, you’ll blend in with the pack. EVERYONE is doing this. Trust me. Avoid it.​

Don’t be cute. This always causes trouble. 

Be careful about using first names in subject lines. This is often a signal of “fake personalization.” Some buyers are VERY savvy to mail merged spam!

Make your subject line:

  • Familiar yet also vague (don’t be overtly specific)
  • Provocative … a little bit weird … yet credible
  • As short as possible (2-4 words is best)

Never, ever trick with your subject lines. Be wary of  “help please?” or “question about ___ [company name].” This risks irritating your prospect. A plea for help could be interpreted as a needy customer.  Be careful.

Also, never ever ask for what you want in the subject line. (e.g. can we talk?)​ NEVER ask a yes/no. 

Eliminate self-talk

This is often the most difficult part. For some of our students it feels natural, others it’s uncomfortable.

Here’s the skinny: Take your marketing hat off. Leave it somewhere… where you’ll never find it again! 

Abandon any old habits of leaning on marketing prose found on web sites, etc.  And beware of taking sales prospecting writing advice from marketing folks

Here is a quick example of a “before and after” from a student we helped recently.​ He struggled terribly. But when I asked him, “what are the blood-and-guts, ugly issues your customers are struggling with” everything changed. We finally had a few trigger words, strong issues to provoke with.

Pay attention to all the self-talk in the BEFORE below … and how desperate Homer sounds when he says, “I would love to give you a quick intro to the service” then asks for the call TOO SOON.

Turn-around example

Under-performing draft

Subject: PRODUCT NAME -- meeting request 

Hi, Susan. 
Whether your vehicle fleet is public or private, small, medium, or large, PRODUCT NAME enables you to track, monitor, and manage your fleet efficiently and effectively. 

Onboard vehicle diagnostics, GPS tracking, and roadside assistance are just some of the PRODUCT NAME features that will help you keep your business operating at peak performance. 

I would love to give you a quick intro to the service. Are you available this Monday for a 20 minute call?

Best regards,
Homer Simpson

 Subject line: Stating what sender wants: Meeting about what they're selling. Get in line! Customers delete many of these daily, appreciates making easy to spot!

Opener: Clearly a "cut-and-paste template" due to zero customization. Delete! Pure marketing speak. Nothing provoking curiosity. You hate emails like this... that read like TV ad scripts. Your prospects do too. 

❸ Meat: Lists features that may not be valued by the prospect. Lacks curiosity tactic. Read this with your best "radio announcer voice." Literally. It's that bad, right?!

❹ Closer: Never, ever say you would love or hope in a cold email. These weak words risk you appearing needy. Avoid asking for meetings at all costs for many reasons.

Performing draft

Subject: ​Which hurts more? 

Hi, Susan. 
Are you doing everything possible to stop employee vehicle abuse? Like using vehicles for personal use. Or speeding, slamming on brakes... driving aggressively. Which hurts more? 

Most Portland area construction companies do nothing about such abuses. They are likely effecting your image, safety and expenses. 

Are you open to considering an unusual (but effective) tactic to prevent vehicle abuse?

Best regards,
Homer Simpson

Notice: The message focuses only on the customer...
not the seller's goals, products/services.

 Subject line: Has tension. Provokes thoughts: "Which of what hurts?" Customer needs to open to understand.

Opener: Questions are dangerous. Most are set-ups to pitches. But this type of "facilitative" question helps buyers consider the status quo. It does not lead to an answer the seller wants. It uses "blood-and-guts" description of relevant struggles clients usually are unable to fix.

❸ Localization & industry customization: Always increases response. Helps offset how this is a Tailored (one-to-many) email with a personalized tone. Calls brand image (not so obvious) into question, not just expenses.

❹ Closer: Uses "unusual" as a trigger word. ("What is so unusual about it?) Asks if client is open minded, not jumping-the-gun on a meeting.

Want to learn these techniques and more ... and start practicing them with us?

Prospecting expert, Jed Fleming and I will guide you in a workshop starting soon.  

Will Targeted work for me?

Do you know the market well?

Able to localize your offering and/or chasing after a specific market niche? (as seen in the example above)

Can you talk “blood-and-guts” about problems your customers struggle to solve … or may not realize they have? (yet)

Need to get conversations started at scale?

Targeted (one-to-many) Spark provocation may work for you.

There are dangers. Such as “pain points.” Be very careful about playing on them in messages. Doing so usually backfires. How you go about it is the key to success.

Every word counts. And with Spark less is more.

 

Telling prospects, "You should consider X solution because Y research says so" is a non-starter. Pushing information at customers works far less than provoking them.


"People generally opt in to receive marketing newsletters, but no one chooses to get cold emails. This simple fact is one of the most important differences between the two," says cold email expert, Heather Morgan.


Ms. Morgan reminds us also how cold emails arrive without context. This is often the first time prospects have heard from you. Further, "you haven’t yet earned their trust or attention yet," says Ms. Morgan.


Context is key. Why talk at when you can talk with? Why push when you can pull, attract the conversation to you? 

Message sequences must avoid this

Meeting requests. Just stop! Get rid of this habit… especially if you’re selling a solution where the problem needs “time to brew.” (surface, get strong enough to consider looking outside for a solution)

When you begin an email sequence trying for an appointment you will be rejected by 90 – 97% of perfectly good prospects. Most buyers don’t know precisely what they need when you email them. Or—if they do have a need—they aren’t ready to buy yet. Example: If it’s a complex purchase, your target may not have assembled the decision-making team yet.

Setting an appointment with a seller will happen—but not with you.

Because you asked for it .(too early)

Instead, hold a little back. This creates curiosity. This helps attract the appointment to you.

The buyer will see the appointment as a way to short-circuit all the emailing. 

Less is more.

Want to apply this technique in your setting? Join us in an upcoming 4-week, intensive coaching workshop.  We only have a few seats left and are taking 10 students maximum… so we can spend time helping each of you develop provocations.

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